Services

Multiple contact methods to suit your needs

A man working on a laptop at a desk with coffee, showcasing remote work in a modern office setting.
E-mail

We setup a domain name (@yourcompany.ca/com) and manage your email inbox.

Caucasian woman working as a call center agent, engaging with customers over the phone.
Call

We will set up a VOIP phone number and take calls for you.

Close-up of a person using a smartphone and laptop for work, showcasing multitasking in a modern home office setting.
Live Chat

We setup a Live Chat service for your business and take chats on your behalf.

Why Toronto Customer Experience

No offshoring. Simply put, we will never hire outside of Canada.

  • Cost Savings in the Long Run – While offshoring may seem most cost effective initially, in-house teams can reduce costly miscommunications, customer churn, and reputational damage.
  • Stronger Customer Relationships – Employees who work closely with the company can form deeper connections with customers, leading to better retention and loyalty.
  • Better Brand Representation – In-house agents understand your brand, products, and values more deeply, ensuring consistency in messaging and customer interactions.
  • Higher Quality Control – You have more direct oversight over training, performance, and customer interactions, leading to a more consistent customer experience.

What You Get

Premium E-mail, call, and Live Chat customer experiences.

  • Less Risk of Communication Barriers – Differences in idioms, and communication styles can create friction in customer interactions, which is minimized when hiring locally.
  • More Flexibility and Adaptability – Our agents quickly adjust to new policies, product changes, or company priorities.
  • Faster Issue Resolution – Customer concerns will be addressed quickly and efficiently.
  • Boosts Local Economy – Hiring locally supports job creation, stimulates economic growth, and strengthens your company's reputation within the community.
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